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Terms and Conditions

PMU Company

General

These terms and conditions apply to every offer, treatment and transaction between PMU company and a client to which PMU company has declared these terms and conditions applicable, insofar as the parties have not expressly deviated from these terms and conditions in writing.

Agreement

The agreement between PMU company and the client includes the client's instruction to PMU company for medical or non-medical treatment.

PMU company is entitled not to comply with an unreasonable demand of the client and may refuse to perform a treatment.

Efforts

PMU company will carry out the treatments to the best of its knowledge and ability and in accordance with the requirements of good workmanship and on the basis of the current state of science. PMU company will inform the client as much as reasonably possible about the financial consequences of the change or addition to the treatment. The client is responsible for ensuring that the series of treatments regarding PMU takes place between 4 and 6 weeks. If the PMU specialist takes longer than the planned time because the follow-up treatment falls outside the 6-week period, additional costs may be incurred.

Permission

Prior to the execution of the treatment agreement, the client grants written permission to Bloomiing. PMU company may require the client to confirm his consent in writing. The consent of the client also includes the authority of PMU company to engage auxiliary persons and to accept any limitation of liability of auxiliary persons on behalf of the client. PMU company is not liable for the choice of the auxiliary person and for any shortcomings of this auxiliary person, except in the case of intent or deliberate recklessness on the part of PMU company. In the event that the client refuses or withdraws his consent, PMU company will not (any longer) provide treatment.

Information

The client must inform and keep PMU companyinformed of all information that is necessary for the proper execution of the agreement. If the client has been negligent in providing necessary information. The responsibility rests with the client at all times.

Payment and rates

PMU company lists all prices of treatments and products visible on the website and in the practice. The reported prices include VAT. Offers in advertisements are valid for the specified duration and/or while stocks last. Immediately after the end of the treatment, the client must pay for the treatment and any products in cash or by check. An invoice will follow after a missed appointment. If you do not pay the invoice on time and/or in full, you are in default. PMU company is then entitled to charge you the statutory interest on the invoice amount or the remainder thereof. PMU company is then also authorized to take collection measures. The costs associated with the collection (including the extrajudicial costs and other costs) are for the account of the patient.

Cancellation
In the event that the client is unable to attend an appointment, he must cancel this with PMU company no later than twenty-four (24) hours in advance.
If the client does not cancel in time (within 24 hours), PMU company can charge the client 50% of the rate of the treatment. In case of no cancellation, so “no show” we unfortunately have to charge the entire amount.
Appointments can only be canceled by telephone. The cancellation is registered by PMU company at the moment the client calls, leaves the answering machine and is received by PMU company. PMU company must notify the client of the absence of an appointment as soon as possible, but no later than 24 hours prior to the appointment. The client is at all times responsible for complying with the agreement made. Both parties do not have to comply with these obligations if they are hindered by force majeure. Force majeure includes what the law and jurisprudence say about it. If the client comes into the practice more than ten minutes later than the agreed time, PMU company may shorten the time lost on the treatment and still calculate the entire agreed fee.

Liability

If an event occurs during the treatment, which also includes the non-performance, incomplete or late performance of a treatment, which leads to liability on the part of PMU company, then that liability is limited to the amount covered by the liability insurance taken out by PMU company. However, PMU company is not liable if, at the time the event occurs, the client is in default with respect to any obligation towards PMU company. Bloomiing is not liable for damage of any nature whatsoever, caused by PMU company relying on incorrect and/or incomplete information provided by the client about relevant physical disorders, use of medication, work or leisure activities. PMU company is not liable for loss, theft or damage to personal property that the client has taken to PMU company.

Quality & Satisfaction

Quality and customer satisfaction are of paramount importance at PMU company. PMU company works according to the guidelines of the GGD. These form the standard in the industry for quality, hygienic working, working conditions and the environment for the benefit of practice, training and policy. The reason for drawing up these guidelines is the advancing insights with regard to working hygienically, the changes in working conditions and environmental legislation and the further need for quality assurance.

Complaints

If the client has a complaint about the treatment or a product, this must be reported to PMU company in writing as soon as possible, but within two working days after discovery. PMU company must provide the complainant with an adequate response within five working days. If a complaint is well-founded, PMU company will perform the treatment again as agreed, unless this has become demonstrably pointless for the client and the client makes this known in writing. If PMU company and the complainant cannot come to an agreement, the complainant can submit the dispute to the permanent make-up disputes committee, legislator or mediator. Both PMU company and the client have a best efforts obligation to reasonably resolve a complaint. PMU company considers customer satisfaction to be of paramount importance and will always resolve a reasonable complaint by following up on it. The client has the best efforts obligation to have PMU company resolve the complaint and not to immediately turn to, for example, placing a negative review on Facebook and Google, without PMU company being informed about the complaint and given the opportunity to resolve the complaint reasonably. to solve.

Applicable law

Only Dutch law applies to the agreement concluded between PMU company and the client, and to any further agreements concluded for the implementation thereof.

Change

PMU company reserves the right to change these terms and conditions at any time. Changes will be notified to the client in writing or electronically by e-mail and will take effect one (1) month after the date of that announcement, unless stated otherwise in the announcement. If the client does not object to the change in the terms and conditions within one (1) month after the date of the announcement, the client will be deemed to have accepted the change. If the client makes a motivated objection to the change of the terms and conditions within one (1) month after the date of the announcement, this constitutes grounds for dissolution of the agreement.

Personal data & privacy

Before the first treatment, the client provides PMU company with all data, which PMU company indicates are necessary or which the client should reasonably understand are necessary for the careful execution of the treatments. Bloomiing takes the client's personal data on an Informed Consent. PMU company treats the client's confidential data in accordance with the guidelines in the GDPR Act. PMU company will not sell or rent the client's data to third parties without the prior written consent of the client. The e-mail address of the client is used by PMU company to send a digital newsletter, if the client does not wish to receive it, the client can indicate this in advance or unsubscribe from the newsletter.

confidentiality

PMU company is obliged to maintain the confidentiality of all confidential information that the client has communicated during the treatment. Information is considered confidential if this has been communicated by the client or if this follows from the nature of the information. The confidentiality lapses if, on the basis of a statutory provision or a court decision, PMU company is obliged to provide the confidential information to third parties.`

Damage & theft

PMU company has the right to claim compensation from the client if the client damages furniture, equipment or products. PMU company always reports theft to the police.

Proper conduct

The client should behave properly in practice according to generally accepted standards. If the client continues to display improper behavior after repeated warnings, PMU company has the right to refuse the client access to PMU company without stating reasons.

Social Media

PMU company is not responsible for any negative messages resulting from photos posted by the client on Facebook and Instagram and for which the client has given permission.

Other conditions

Unfortunately, it is not possible to bring children under the age of 15 to an appointment for permanent make-up. For reasons of hygiene, pets are not allowed in the salon. We request that you silence or switch off your mobile phone during the treatment, for your own peace of mind.

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